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How telling our biggest investor about how I’ve fucked up made him double his investment in Colony

A few months ago, I was sitting in our big boardroom in Colony across from ODV, our biggest investor in our seed round. J who was the CEO of the fund was in KL for the first time in years to visit Colony after his team told him that he had to come to experience Colony to really understand what they were investing in.

I watched him happily nod as I presented our business performance. The business was doing way better than expected and we were growing rapidly in all four of our key metrics: Revenues, Profits, Occupancy and Price per workstation (which affects margins). At the same time we were getting offers from other investors who were keen to buy a stake in the company at more than four times the valuation ODV had invested in six months before.

Things were looking good until I paused the presentation and said “If you look at all our business metrics, everything is looking good. But I think it’s important that I show you what’s under the hood… and we do have some serious problems”.

I explained to them how revenues, profits, occupancy, price and even financial statements are all “lagging indicators”. Meaning they’re numbers based on past performance and are no guarantee of future performance. My job as CEO though isn’t to celebrate past success but to look at problems I’ll have in the future and fix them before they happen. For those I need to look at “leading indicators”. Numbers that will tell me something is wrong before they actually lead to bad financial results.

There are a number of leading indicators I set up early this year. For sales it’s just pipeline, number of tours, number of leads etc etc. That’s easy and common. But I needed a way to measure future customer retention (no point winning customers if we can’t retain them) and because I believe happy employees lead to better business performance I needed to measure employee happiness too.

My solution for this was to adopt what we call a Net Promoter Score. Here’s Wikipedia’s explanation of that score.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale.[4]

Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Those who respond with a score of 0 to 6 are labeled Detractors, and they are believed to be less likely to exhibit the value-creating behaviors. Responses of 7 and 8 are labeled Passives, and their behavior falls between Promoters and Detractors.[4]:51 The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. For purposes of calculating a Net Promoter Score, Passives count toward the total number of respondents, thus decreasing the percentage of detractors and promoters and pushing the net score toward 0.[5]

In Asia it’s particularly hard to get a positive Net Promoter Score because we’re more conservative. To us if we were asked “How likely are you to refer <brand> to a friend?”, giving a score of 7 or 8 would be us giving a good score. But in NPS surveys, that’s a passive (neutral) score. Not a promoter. In any case it’s not just the score that matters but the feedback we get later on why we got those scores that give us a good insight about what we need to improve.

I took the time to explain all this to J and then pulled out a slide to show him what our NPS for customers and employees are. On a score of -100 being the worst, to 100 being the best, our customers rated us -6. For employees? We got a -44, a disaster for me since I have every intention to build a company that puts employees first. I thought everyone was happy but the data says I was wrong.

I went on to say that these were worrying numbers to me and if I did not fix this soon, it will eventually lead to declining business performance (Those 4 metrics? Yeah they’ll be going down). After I finished I sat back down on my seat and waited for J to give it to me but he didn’t. He just nodded. We ended the meeting shortly after and I went back to work while the ODV team stayed in the room to discuss other matters.

A couple hours later I went back to see if they were ready for me to bring them out to dinner. As I walked into the room, J asked if he could bounce an idea off me.

He then explained how whatever he has invested in Colony so far is already at the limit of his fund’s mandate so he didn’t come to KL with any expectation nor intention to further invest in Colony. But after listening to my presentation, he found that Colony was a very good business and he appreciated how honest I was about our shortcomings.

He explained

“You know… we’ve invested in many companies and very rarely are the CEOs so forthcoming and honest with the problems of the business. Your honesty tells me that you really value your relationship with your investors”.

I replied that to be fair, it’s really to my own self-interest because I could hide the mess under the hood or fluff things up, but how long can I hide it for? 3 months? 6 months? Sooner or later it’s all going to catch up to me.

“That’s true. But not many people think that”,

J replied.

He went on

“Anyway… I’m going to tell you that we’ve never done this before for any one company but what would you say if we doubled our investment in Colony?”.

I let those words sink for a while and I thought about it. It’s a good thing to have our investors want to put in more into Colony but I had one worry. If I took this extra money there would be a significant oversubscription to the round I intended to raise. Which means I’d dilute my stake more and I intended to give a chunk of my personal stake to key employees of Colony so they could all own a part of it. I’m not greedy for economic rights of the shares I own. What I do care about is control of the company because I’ve had ventures in the past that have failed because I didn’t have control of the company and couldn’t do things the way I thought was best.

If I diluted too much, I would fall below 51% voting rights of Colony. I conveyed these worries to J and he said

“Do the math. If you end up with less than 51% voting rights, you can have our voting rights”.

I was stunned. What did I do to deserve such a great investor. It turns out I had other great investors too, most of whom doubled down or more than doubled down on their initial investments. On top of that we had new investors too that contributed to the war chest we have today to expand Colony.

Still I had to fix the problems we had. So after that meeting I hunkered down to work on our NPS. I’ll explain the steps I took maybe in another article but fast forward today here’s what the team at Colony managed to pull together:

  1. We just reported a customer NPS of +40.
  2. 51% of respondents were promoters that means they gave us a 9 or 10.
  3. 37% were passives meaning they gave us a 7 or an 8 out of 10.
  4. 12% were detractors meaning they gave us 6 or below.
  5. Employee NPS also went from a -44 to +33.

Does it correspond with business performance? Hell yeah. We reported 91% increase in Profits (or more specifically EBITDA) in Q2 vs Q1 in our first location. Our second location at KL Eco City is expected to open next week and we’ve already sold 56% of the space even before opening.

This key takeaways from this is:

i) People who have millions to invest have millions for a reason. They aren’t stupid and they know when you’re trying to fluff then. It’s just a matter of whether they bother to look or not.

ii) Be radically honest with investors or shareholders. It builds trust and if business ever takes a downturn (which all businesses at some point do), trust is the currency we’re going to need the most.

iii) Being honest with the bad metrics forces you to act to fix it. Perhaps I’m the type that work better with pressure but hell did I get my ass working on fixing the NPS.

As for J? I sent the investor update with our latest results for Q2 this week and he replied

“Thanks so much for this update Tim. Looking good :)”

The complication of life…

I just got home from a night out with a couple of my childhood friends. Once whom I’ve known since I was 7 years old (Gin( and another since I was 14 (Rayvin).

Rayvin and I were telling Gin about how in St Xaviers where we used to go to school, there were two table tennis tables that everyone would play every morning before class started. One of it was reserved for the school team. The other though was open to everyone. There was an unwritten system on how everyone took turns to play. There will be two queues, one on each end of the table. Each person playing will get to play until they lose one point. The winner stays and the loser goes on the back of the queue again.

Table tennis was a sport I was good at because my Dad signed me up for coaching in my earlier years. So I remember the first time I played there. I did one heck of a rally, winning each person I came across, feeling all proud of myself. My friend Rayvin was one of those really good players as well so he had the same experience as I did.

We eventually joined the school team and graduated to the school team table where we didn’t have to line up anymore. We could play full sets and we would go to school at 6.30AM just to play until the bell rung at 7.40AM. Then we would rush to class, all sweaty and go through the day all sticky but feeling like it was worth it.

“I miss school”, Rayvin said. It hit me then that I didn’t share his sentiment. For many reasons I’ve never really enjoyed my school years. In school I didn’t feel free. I felt like I had to do things that I didn’t like, study things that I didn’t like. Now in the working world though we have options. If you didn’t like your job you could find another one.

Then I looked back at my past and wondered if there was at least something I missed of my school years and there was. I missed the innocence I had. Not knowing how big the world around me was (back then I used to think Penang was the world). Life was a lot simpler then too but at the moment it didn’t feel like it. If people in school talked bad about me, it felt like a negative FB posting about me had gone viral. Yet when I think of myself as a kid I can’t help but wonder what I would have told school-going Tim.

Would I tell him the life that he was going to have ahead of him. The mistakes he was going to make, so he wouldn’t make them? Or would not making those mistakes make me a weaker person. I find life very complicated. It’s complicated because at every point in life there are always things to fix, challenges to face and issues to solve.

Don’t get me wrong, I’ve been blessed. Career wise Colony seems to be taking off really well and I have enough money to live a decent life. I have a wonderful family and enjoy the company of both my parents who are still healthy and well. So why is life complicated?

Life is complicated because on one hand we always want more… we want something or another to be perfect while knowing that perfection is an unattainable quest. So we chase something better. Better financial security, better house, better car, better holidays, better friends, better relationships better everything. But each time we achieve that better thing….. we realise that we need to go even better.

When do we stop? When do we stop trying to be better? Trying to outdo ourselves or anyone else around us. When do we just stop and say “I am totally okay with where I am now”. How does that feel? Is happiness achieved then?

I don’t know… and sometimes I feel like I’m afraid to find out. Afraid to find out if not going for better means I’m not getting better. And not getting better might mean that I might get worse….

Life is complicated…

How listening shaped my past and is shaping my future in business.

This article was written in partnership with HP

Starting and building a business (Nuffnang) at a young age was the best decision I ever made in my career. It’s not the money I made (I’m far from what anyone would consider wealthy in this day and age), it’s not the memories (because I think I would have great memories in whatever I did). No… it was the mistakes.

In those 9 years of business I’ve made so many mistakes. Mistakes in trusting the wrong people, in managing teams, in making decisions or even in handling situations.

That all came useful about a year ago. After 9 years in Nuffnang, I left the company post-IPO, and decided to start a different business. I wanted a model that was able to be profitable in the short term and my dream was to build a P&G rather than a Facebook even though the latter is worth more today.

My ambition after all these takes is to build a profitable company. The thing about building businesses that focus on profit in the short term though, is that they tend to take heavy capital investments. Starting Colony took a scary 7-digit investment. Not just that, we also have to commit for leases that go from 9-15 years because any less than that and the window to make money and a return on the initial investment is just way too small. So, what made me make that leap of faith?

One of the biggest things I’ve learned though is how to listen more. I resist the mental block of thinking “Ah he’s saying what I already know” because I’ve learned there’s a lot more to listening than just what people are saying. There’s always something to learn from a conversation and the worst thing I could do is shut out any form of learning.

That is after all how I stumbled into the co-working business. I was in Jakarta one day when a friend of mine asked me to come visit his. A part of me wanted to be lazy and close my mind to it… that I’m familiar with the concept and I didn’t necessarily believe in it. But fortunately, that fateful day I didn’t and I learned that knowing about it and experiencing it is something completely different.

There I learned about how co-working spaces addresses the needs of not just start-ups, freelancers but anyone who needed office. Months later I came back and started a co-working space that was very different than the one I visited, but I would probably not have started it if I didn’t go that day.

Today, Colony is the most luxurious co-working space in the country. We’re looking to redefine not just the way people work but change the experience of work. A decade ago, we wouldn’t have sat in smaller spaces or in open offices or not in an office at all. We’d also expect to have technology evolve together. As businesses are forced to change with society, so do offices – in order to not be left behind.

And it’s not just where we work, it’s also how we see work that has undergone a transformation. The blurring between personal and work time is propelled by a generation who doesn’t draw a line. We see people using whatever device or app fits their location, who’s with them, even their mood state.

Now of course my job as the leader of this company isn’t to celebrate on past successes but is to look at the problems we’re going to have 6 months or a year from now and address them. And boy I can tell you there are many!

I don’t exactly sit down and try to have visions of what problems I have. A good part of this process is actually talking to people, so it really helps that I make it a good point to listen these days. So recently I’ve had the opportunity to speak to some reps at HP and learned of their new PC and a need they feel will become increasingly important in the short to medium run. Security.

The belief is that as we live in a world where we work in open areas like co-working space or the neighbourhood cafe… people more than ever are going to have be at closer proximity to our hardware. And now, security for devices have been an importance for not only big companies but SMBs as well.

So, they created a PC that addresses that need. A convertible laptop that has privacy screen that can hide your screen at a tap of a button to finger print censors to unlock your computer. The HP Elitebook x360 series reveals some key security solutions such as the HP Sure View, a built-in privacy screen, that delivers protection against visual hacking instantly as well as the HP Multi-factor Authenticate which allows for controlled access with fingerprint censors, facial recognition and a login password. Privacy is more important in today’s society, especially if you’re always on-the-go and travelling.

HP Security Solutions is embedded across the entire spectrum of security needs for companies; from Pre-Intrusion Features (e.g. Device Protection to Theft Prevention, Identity Validation, Information Protection) to even the Post Intrusion Features to help companies recover from cyber-attacks quickly.

(You can get one for yourself here!)

I found their vision of the future really interesting and it inspired me too to think about how I could address the need for data security among our guests at Colony. Making the right choice of devices for businesses has never been more important. Every PC decision is a security decision.

In the past we’ve done it by limiting physical access to room, CCTVs and heck even providing laptop locks that lock a laptop to a workstation. But maybe there’s another level… maybe HP’s on to something….

You can check out a video HP made with me in it on this. I think it’s awesome. Click here.

How the fear of openly supporting the opposition disappeared with GE14

I woke up this morning and like all mornings I reached for my phone. This time though I had purpose beyond just checking messages. I wanted to know the final tally of the election results.

When I pulled out the Malaysiakini page, I breathed a sigh of relief when I saw that Pakatan will be taking over the federal government but that feeling was quickly replaced with disbelief. Disbelief that this managed to happen in my lifetime. Just the day before I was telling my friends that it was impossible for BN to lose given how the odds were so in their favour and even though the opposition had all the urban voters on their side but because of the gerrymandering it wasn’t enough. But now it had happened. Pakatan is no longer the opposition.

I didn’t know what to feel. On one hand it’s too early to tell if our new government will be uncorrupt, allow freedom of speech and restore the institutions we have in this country be it the police or judicial system. But on the other hand I felt something lift: a fear, a burden that I’ve had all my life. The fear of speaking out against the (previously) ruling government.

My parents have always taught me that a businessman must avoid politics unless your business depends on politics. The fear is that if a businessman or entrepreneur stands up openly against the ruling government, we could be punished via our business. I realise this is a common fear among entrepreneurs though to be fair, it’s a fear that is not necessarily material especially if we’re business owners of small private companies. Still it doesn’t help that we’ve seen examples being made of people in the past.

Over the years though I found it hard to not care about the country I grew up in. It became increasingly difficult not to be passionate about certain issues or angry whenever I see Malaysians being let down by the government. My wife too shared my sentiments and we would talk about it behind close doors but publicly, I acted like I was indifferent to politics.

Then the issues our country faced got worse… and worse and finally I caved.

First I started donating money to Pakatan parties since two elections ago, and even then I was afraid to do it in a manner that could be traced back to me. I would draw out cash, and then do anonymous cash deposits into the party bank accounts. Or I would donate via other people like more recently through my friend Tim Teoh who started Pulang Undi. We ended up chartering two busses with the money and sending voters (regardless of whoever they were voting for) back to Malacca and Kedah to vote.

Then I started going for rallies starting with ceramahs, then Bersih. At first not posting about it, then eventually posting about it openly on social media. I wasn’t sure if Bersih was effective but this election proved to me that it was. It created a lot of awareness of how one could cheat in elections, so everyone was prepared for it this time round. Still I stopped short of openly saying that I support the opposition.

This morning though that fear dissipated. It’s the first time in my life that I’m openly blogging about politics on my blog. When I think about this new start we’re given I can’t help but feel gratitude for the collective of people that made this possible.

From the opposition politicians that joined up as the underdog party and risk being prosecuted like Lim Kit Siang and Rafizi, to people like Ambiga who fought for free and fair elections to even Sarawak Report or The Edge for exposing one of the biggest financial scandals of our time. On the ground too the polling and counting agents and to voters that made it in the middle of the week to cast their votes. One paragraph will never be able to do an exhaustive list of all the people who made this possible, but it happened. To all these people I owe my thanks and gratitude, for giving our country this new chance.

In the beginning of this article I said that it’s not certain yet that the new government will be uncorrupt or keep their promises of fixing our broken country. But I do know two things: I feel less afraid now and more importantly, Malaysia finally has a two-party system. Some people ask me how I can support Mahathir after what he has done in the past but the truth is that I don’t necessarily vote for parties or people, I vote for country. I ask myself if our country is better off with one dominant party, or two equally strong parties. The answer I found is the latter and that is what we Malaysians achieved yesterday.

That in itself is a big win for me. That in itself, makes Malaysia a better place for us and for our children.

Thank you Malaysia for making me so proud to be Malaysian.

What I look for in a mattress

This article is written in partnership with Goodnite.

I remember the first time I went out to buy my first mattress. My mom told me to go buy a good one and spare no expense. I was a little surprised because my mom is really careful with money. When we eat out at a restaurant she would discourage us from ordering fruit juice because she could make it for much cheaper at home.

So when she said that I must find a mattress that I like and spend even if it’s more expensive than other mattresses, I was surprised. She later explained her logic. We spend a minimum of 8 hours a day on the mattress. That’s 1/3 of our lives. So why settle for anything but the best?

The best to my mom of course isn’t necessarily the most expensive, but the most comfortable. A few weeks ago I found myself in a situation of buying another mattress again. We had a tenant in our house moving in and she spotted that the previous mattresses we had were a little thin. She asked if we could change it and remembering what my mom had imparted on me, I quickly obliged.

I went around to look for a good one of course and about that time I started talking to Goodnite in working with them on getting a new mattress for my home. The one I went for is the Goodnite Statfree Love Series Mattress from the True Love Mattress range. It comes with anti-static Belgium technology and is woven with carbon thread which is as thin as hair to discharge body static permanently.

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The most important thing I look for in a mattress is how firm it is. It has to be firm enough that when I lie down I don’t feel like my back bends into the bed. Instead it’s firm enough to hold my back up straight, especially important to me because I tend to sleep straight. This mattress covers that need of mine pretty well. It comes with a Double Posture Coil (DPC*) System which Goodnite patented spring for extra spinal care.

I also got Fighter to test it and I think he approves.

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The mattress 14-inch thick mattress costs between RM1,999-RM2,399 depending on its size. That’s the other thing to look out for when it comes to mattresses: durability. The cost of not getting a good one isn’t just in how firm it is or how good it is for your sleeping posture but also how long it lasts.

The Statfree® Love Series also has DPC® System for extra spinal care.

All in all I think it’s a great mattress and is good value for money. If you’d like to check it out you can go to their website here.

The backstory of Shorty’s birthday party

“So what do you want to do for your birthday?” I asked casually a few weeks before the day.

Shorty replied with a “Nothing… just a simple dinner”.

When I hear responses like this, alarm bells go off in my head while my in-brain FBI march from the napping area at the back, all the way to the front. Standing behind my eyes with lab coat scientists, every possible resource in my brain studies the body language of my dear wife as she said those five simple words.

The biggest question everyone seeks to answer is “Is she serious? Or is this a trap?”.

Many husbands have felt the wrath of their wives for simply missing the cue. I was determined to avoid that fate but hey how do you tell? What does she want? Ahh.. what women want… the age-old question then men have been asking for centuries but never finding.

Shortly after, one of my wife’s good friends Sieu Ee messaged me and asked what I was doing for my wife’s birthday. It was clear then that I had missed the cue. That I had better plan something and if “just a simple dinner” was all I had put together, I may find myself a very single and divorced man the day after her birthday.

The one thing my wife is blessed with is many many good friends. Sieu Ee and I brainstormed and chatted about what we would do and on deciding on a venue, Sieu Ee recalled a memory. Once upon a time Shorty was having dinner with Sieu Ee at one of her favourite Tai Chow places called Siew Siew. The happened to say in passing “I wish I could celebrate my birthday here”.

YOUR WISH IS MY COMMAND I THOUGHT!! The hard part had been done ie figuring out what to do. Doing was the easy part and heck if there’s one thing I’ve good at it’s execution. Unlike previous years I decided to keep the party small so that Shorty could relax and really enjoy herself rather than feeling the need to go around and entertain people. Besides many of her other friends had planned early birthday parties for her before the day.

Everything was planned, reservations were made when I decided to test the water a little bit. A few days before the big day I mentioned in passing “How about we go to Siew Siew for your birthday?”.

“WHAT?! NO! That’s a Tai Chow place! I want somewhere nice!!!”.

If my mind it was like a 100-ton Russian Nuclear Warhead had just gone off. I went into panic mode and I messaged Sieu Ee.
“ABORT MISSION. ABORT!”.

We then discussed what else we could do for her when I finally thought about something else. Maybe I could do a surprise birthday party for her at Colony, with a buffet of all her favourite food. Now here’s the thing about Audrey and I, I like steak, Audrey likes Japanese food but that’s as atas as we get. We’re not fans of fine dining. Beyond that we love duck rice, siew yoke fan, yong tao foo, bak kut teh and the likes. So I had the idea of buying her favourite street food or tai chow food and bringing them to Colony and form a buffet of all her favourites.

Doing that was a little harder than expected because her favourite food was Kam Heong Duck Rice in PJ, Pangkor Fishhead in Subang, Siew Siew in Sungai Besi and more. If you open up Google Maps and just punch in the location of these 3 areas, you’ll learn that they all exist in opposite directors of Klang Valley.

To make things more complicated we had to buy the food just before dinner so it doesn’t get cold and all. Plus her birthday party was going to be on a Friday.. after work on Friday which meant traffic was going to be worse than Chinese New Year traffic in Mainland China.

But it had to be done and I did say that I’m good at execution (heh my investors say so as much when it comes to Colony).

All that was missing was a cover story. Fortunately just below Colony is a famous Japanese restaurant called Oribe. So I told her we were going there for dinner. On the day itself I told her that I needed to go up to Colony for a second to sign some documents so she followed me up.

As I walked into the front of Colony she paused, saw a mirror and decided to take an OOTD picture. From where I was standing I could see all her best friends hiding in a corner, waiting to shout “SURPRISE!!!!”. What do I do? I stood there frozen for a second trying to decide what to do.

She looked at me a little annoyed and said “HEY! Get out of my shot”. So I awkwardly walked through the cafe in Colony and towards my office. When I realised she still wasn’t done with her OOTD, I went to join her friends hiding in a corner waiting to shout HAPPY BIRTHDAY.

After what must’ve been the time it took to invent electricity, Shorty finally emerged and walked through the corridor. Everyone shouted SURPRISE!!! and Surprise she was!

It was a great relaxed dinner party for her and she was so happy. How did I know she was happy?

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Well halfway through the dinner she said “I’M SO HAPPY!”. So yeah. Doesn’t get more obvious than that. All the best brains in my brain went back to the back and turned the TV back on.

Shorty later explained that she didn’t want Siew Siew because she thought it was just going to be a dinner with me and her and if was just going to be the both of us she wanted something better than tai chow. But if she knew it was with all her friends, she wouldn’t have mind.

No matter. Either ways she had a great time and that’s all that matters.

How social media has taken away my ability to focus

I was looking for Ted Talks on YouTube recently when I came across a video by a guy named Dr Cal Newport about the damage social media has done to us and why we should quit.

The first part of the video was something I already kinda knew about like how social media works like slot machines and play on your dopamine kicks in order to get you addicted. The second part though was something new to me. Here it is. I’ve forwarded the video exactly to that part.

In this part he talks about how social media apps are not just meant to capture as much as your attention as possible but they’re engineered to do so at many many fragmented times throughout the day, constantly breaking our attention. The result of that is that we’re so used to being interrupted that we’ve actually lost our ability to focus. And when we’re not able to focus, we’re not able to do things that would make us successful because the point he makes earlier is that the economy today rewards activities that are rare and valuable. Activities that take a lot of focus.

So I reflected that upon myself and I realise that. I suffer from a very severe ability to focus. When I’m in meetings, when I’m at dinner tables, even when I read books I have to interrupt myself just to look at my phone (even if it doesn’t beep) or do something else every few minutes.

Even doing something that is meant to be immersive like watching a movie, I can’t help but still take out my phone to play a game or check for updates or something like that. It’s horrible. To be fair it’s not just social media but anything that plays on our dopamine kicks like games. I’ve been playing Sim City recently and it’s so bad for me, I keep going in every 20 minutes or so to make sure I harvest the stuff that I’ve produced.

Recently I’ve read a book called Mastery. About what it takes to master something, to do something really really well in life. True mastery requires years and years of apprenticeship and practice. If anything it requires relentless focus. Losing my ability to focus because of all these social media apps now though means that I may have lost my ability to do something great.

Now when I say do something great I don’t mean that we can’t advance in our career or can’t do our jobs at all. Heck… we can. But do something great like do an Elon Musk, or Steve Jobs (apparently Steve Jobs hated social media for this same reason and never used it) or Leonardo Da Vinci…. that we can’t.

It made me think about the world we’re bringing our kids up in. We’ve really fucked things up for ourselves but heck my kids aren’t hit by this. They’re still able to focus and play with their toys without being interrupted by a buzzing of their phone or the urge to jerk a newsfeed upwards with their thumbs. But the day will come when they too will have their own phones and go through the same trap we did.

How do we stop that? How do I protect their mental ability to do the one thing that could help them do great things with their lives…. to focus. More importantly, Dr Cal says if we keep this up, it can “permanently reduce your capacity for concentration”. Is it really permanent? Can we get it back?

I can’t believe today is the 16th of January already…

Yep. I can’t believe we’re already halfway through January and I feel a heavy level of guilt when I realise that I haven’t updated my blog in a long time.

Forgive me as I have been really busy. Here’s what I’ve been up to:

  1. I’ve been traveling a lot for work.

In the first week of January I was in Jakarta on business. And then in the second week off to Shanghai for a short trip again for business. I gotta say I haven’t been back to Shanghai for almost 10 years an the city has changed so much.

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It’s so clean.. even the air (heck I remember how smoggy it used to be when I was last there). Things are so advanced and what’s amazing is that the people there are really really nice.

I wasn’t sure how I was going to survive there ordering food or taking taxis here and there but somehow my lousy Mandarin was good enough to almost act like a local there.

I really like Shanghai and I’m definitely going back again soon. Heck I had steamboat for dinner both nights there because it was so cold and nice.

This is me whacking the soup that was way too spicy for me but really felt soooo good.

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2. I’ve been reading

I’ve been spending a lot of time in my past few months reading books. I think I almost average a book a week now. Learning about business, self-help, biographies, all sorts of things. All in a lifelong effort to enlighten myself.I’ve been spending so much time reading I’ve even given up playing War Robots, this game I was so addicted to before. If you haven’t started playing it, don’t. It’s one of those games that you really have to pay (like spend real money) to win.

3. I have however been playing another game.

I’ve been playing SimCity. I started it because Fighter has this huge interest in buildings and cities so I thought hey maybe we could play it together. We started it and well.. now I’m so addicted to it I play it on my own (and Fighter gets upset when he catches me playing it without him).

4. I’ve been spending time with friends.

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I’ve made sure to spend some of my time catching up with friends too. Like throwing a last minute birthday lunch for this fella.

5. Most importantly I’ve been spending time with family.

The good thing is that the Shanghai trip gave me another short escape with Shorty so we got to spend time together then.

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But with the kids… well I try to come home a little early from work and now I try to wake up extra early just to see them before they go to school. One morning when Shorty didn’t have enough sleep the night before I had the privilege of sending Fighter to school too.

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Ah such a joy.

So that’s why I’ve been off the blog for a while. Fret not… while I may have sparse updates every now and then… I will always come back to update this. After all this is a journal of my life that I want to keep not just for myself but perhaps for my kids one day to read to know what their Dad is or was like.

Overall work at Colony has been great too. Really fulfilling. We’re working on the design of a new location and some other stuff that I hope to be able to announce in the next couple of months.

How is everyone’s New Year coming along?

My 2017 Year In Review

Two days left till the end of the year and I still can’t believe how this year has been for me. As covered in my previous post, I actually expected this year to be a terrible year for me but it turned out to be one of the best years of my life.

It’s a great year not because of a number of big achievements or anything like that but because of all the small small things I’ve been lucky to have throughout the year. But if I had to pin down the major events in 2017 this would be it:

  1. I lost one of my best friends

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Earlier this year we all met for dinner at my friend Thanee’s restaurant and took this picture. Not long after this dinner he would realise he had Stage 4 Pancreatic Cancer and in a matter of months I would attend his wake.

I’ve lost people in my life before. My grandfather, my grandmother, my uncles and aunty or even a cousin. But this is the first time I lost someone that I was really really close to. Close to like I knew almost everything about him and he too about me. I miss him dearly and for the first time in my life it crossed my mind that hey the bright side of dying one day would be getting to meet up with him in Heaven.

2. I moved into a new home.

Earlier this year we made the decision to move into another home. Shorty led the renovation progress and I was indifferent to how the house would look. I told Shorty that I was happy with our previous apartment that we had stayed in for years and I would be happy to live there for the rest of my life. So it didn’t really matter to me how our new home looked.

All that mattered to me was that we Feng Shui’ed it up which she did. (Oh and that the cost of renovation didn’t go above out budget which it did.)

The day we moved in though I began to feel the difference. We now spend a lot more time at home compared to before. We have friends over more often now and entertain more often and more importantly my wife seems happy. And you know what they say happy wife happy life.

The lesson I learned here was that I totally underestimated the effect on our lives our homes would have. I’m glad that Shorty did a great job with the place because if it went the other way… man I’m gonna regret not getting involved.

3. I started a new business that seems to be doing really well

It’s hard to believe that just 6 months ago the now famed black and white marbled tile corridor of Colony that has found its way into many many Instagram feeds looked like this.

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It now looks like this

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It was tough starting a business again from scratch. From being used to have a PA or admin team that would help me with all the minor administrative stuff from incorporating companies to starting bank accounts, I had to do everything on my own.

I’ve also had to venture into a new business and industry in which I had no experience in. Here’s the funny part though… that because of the success of Colony, now many people come to me for advice as an expert in the coworking space or serviced office industry. Looking back, this time last year I had completely no experience. I’ve learned experience isn’t always about how much time we spend on something sometimes but about we spend that time and what we experience.

I am very blessed and grateful for the opportunities I’ve been given with Colony Coworking Space. With the team that has given me a chance and worked with me, to our investors, our customers and our vendors.

4. I used to think it’s crazy to run a Full Marathon of 42KMs… 

I did it in June this year and after having done it I can safely say that… I STILL THINK IT’S FUCKING CRAZY!

I remember my marathon. After all that training I was making really good time all the way up till 30ish KM. The last few KM though was when I started feeling my ankle, my knees and my legs breaking down. I’ve read a lot of articles about how full marathons are bad for the body, cause temporary kidney damage and all but I’ve also experienced what it really does to the body.

So I think I might give full marathons a pass in future.

I’ve now in my life cycled a 160KM century ride and done a 42KM run. Some say that hey just add a swim and I can do a Full Iron Man. Let me just say that after my 160KM bike ride or my full marathon, I was limping around like I had just been shot in the leg. I highly doubt I would be able to do one after the other. Throw in a swim too and I might actually drown.

5. I’ve learned what really matters in life

I can’t believe that it took me 33 years of life to figure this out but I’ve learned what really matters to me in life. That is relationships.

The relationships I have with my family, my friends, my colleagues and everyone I come into contact with every day. It’s really a simple thing but truly realising this changes the way I talk to people or treat people. I more often than before refrain from getting emotional or raising my voice on anyone that I love and when I do I often ask for forgiveness immediately.

I have also learned how to put other people in higher importance than myself.

Thank you 2017 for the wonderful year. I pray 2018 will be just as good a year.

How spending less time online is helping me be a better person

One of the things you’d notice is that my blog updates are getting less frequent. That’s due really to a couple of reasons. The first one is that with Colony’s launch just about all my spare time is taken away.

The second thing is that I’ve made it a point to spend less time online, on social media, or on anything that sucks time (even games) to things that really matter. Like spending time with my wife, my kids, doing things for them and hey spending time on myself on where it matters. I’ve been making it a point to exercise more and read more too.

Right now I’m reading a book about the founder of the Four Seasons Hotel chain. I find that the more I read, the more perspective it gives me and the more inspiration I have for it in my life and in business. Since I’ve started reading very regularly a year ago, I feel like I have changed. The way I see things have changed, the way I behave, the one I handle stress, the way I run a company… even the way I talk to my wife and kids have changed.

I think of all things that is my strength. I have this ability to look at myself and see all my weaknesses as they are without my pride or ego blinding me. Then I am able to make adjustments to it and really change my behaviour., They say people never change but I can’t say that I don’t neither can I say that there are things in me that I will never be able to change.

One of the things I’ve really changed is the way I talk to people. The way I communicate with people. I’ve learned to make people the focus of all my attention. To really listen when people talk to me as opposed to listening to respond which we often find ourselves doing because silent pauses in a conversation seem to scare us.

From that alone I have gotten so much. I’ve gotten to understand people better, to win people over and heck I’ve learned a lot more myself than I would have learned otherwise, In fact the more people I talk to the more I realise I don’t know shit. I heard some saying once that the first step of enlightenment is admitting you know nothing. Well heck I don’t know if I’m supposed to be enlightened yet but the more I read the more I realise I don’t know.

Reading has become such an addiction to me that I lost my Kindle the other day and in the couple of hours I couldn’t find it, I was driven crazy. I started looking online for how to buy a Kindle in Malaysia, cursing at Amazon for still not shipping one over. I did finally find my Kindle though. Things got better then and I fall asleep a little better at night when I have something to read. Stories to read.

I also make it a point to spend less time on feeds on my phone and more time on my kids. Properly listening to them and sometimes when I do that, they tell me the most profound things or things that I never thought of before. Just yesterday my son was looking at my old phone and asking me why it didn’t have a camera. I tried explaining that old phones didn’t have cameras on them and he kept asking why why why.

Until it became obvious that it wasn’t obvious to human beings to put cameras on phones until… well it was obvious. And now that my son had seen every phone with a camera, it’s hard to imagine one without. Or why anyone would have one without.

Well yeah this is why I haven’t really had much time to update my social platforms. I know you guys are still out there checking in on this site every day and I am really appreciative of that. I will also continue to update this blog for as long as I can see the future… although the updates may not be as frequent as one every few days.

I thought that maybe instead quantity, I should focus on quality. Writing less frequent, but better blog entries. Ones that I get inspiration to write every now and then when something thought-provoking hits me, or when I read something in a book…

Until then… I’m off to a family holiday tomorrow. A short getaway! So see you soon.